Frequently Asked Questions

Architectural Pantry is a curated house for culinary provisions, professional cookware, knives, tabletop goods, and structural hardware. We serve three audiences from a single catalog: retail customers who want chef-grade tools at home, hospitality buyers who need reliable wholesale supply, and brands that want to launch private-label pantry staples.

We operate from Istanbul and ship across Turkey as standard. International shipping is available for orders above a minimum cart value — rates and estimated transit times are calculated live at checkout based on destination and weight.

Both, deliberately. Everything we sell is tested against commercial-kitchen workloads, but we price and package for home use as well. A home cook and a restaurant line cook can order the same chef's knife from us — the product is identical, only the quantity differs.

Not currently. We are an online-first operation, which is how we keep pricing competitive against traditional kitchenware retailers. Hospitality buyers can request samples — see the Wholesale section below.

Domestic orders typically ship within 1–2 business days and arrive 2–4 business days after dispatch. International deliveries take 5–14 business days depending on destination and customs processing. You will receive a tracking link by email once your order leaves our warehouse.

Standard domestic shipping is flat-rate for orders under a threshold and free above it. Express and international rates are calculated at checkout based on live carrier pricing. Wholesale and private-label orders ship on negotiated freight terms.

If the order has not yet been packed you can email us within two hours of checkout and we will adjust it. Once it has entered dispatch it cannot be recalled — you would need to follow the returns process after delivery.

Yes. Ceramics, glassware, and knives ship in protective foam inserts inside double-walled cartons. If anything arrives damaged, photograph it within 48 hours and we will replace or refund at our cost.

Unused items in original packaging can be returned within 14 days of delivery for a full refund minus return shipping. Used items are handled case-by-case. Food, spices, and perishables are non-returnable unless they arrive damaged or past date.

Email us at the address on the Contact page with your order number and the reason for return. We will send a prepaid label (domestic) or a commercial invoice template (international). Refunds land on the original payment method 5–10 business days after we receive and inspect the item.

Most structural cookware and forged knives carry a lifetime defect warranty against manufacturing faults — warping, blade separation, handle failure. Normal wear, rust from neglected drying, or damage from misuse (cutting bone with a slicing knife, for example) are not covered.

Restaurants, hotels, cafés, bakeries, ghost kitchens, corporate canteens, delicatessens, and multi-location retailers. If you need repeat bulk supply at a better-than-retail price and with case/pallet packing, this is the right door.

Visit /pages/wholesale and submit the B2B Access Application with your tax ID, business type, and expected monthly volume. Applications are reviewed within two business days. Approved buyers receive a b2b-approved flag on their account and instant access to the volume-pricing catalog.

Pricing is tiered by case quantity per SKU and is not published publicly. After approval you see your price sheet embedded directly in the product picker — select the items and quantities you need, submit the quote request, and we send a draft invoice by email within one business day. You pay through a standard Shopify draft-order link; no third-party platform required.

Each product has its own minimum order quantity (MOQ) visible on the wholesale product card. Typical MOQs are 12 units for cookware and hardware, 6 units for knives, and 24–48 units for pantry goods. There is no minimum basket size — you can mix SKUs freely as long as each line meets its MOQ.

Yes. Approved B2B buyers can request up to three sample SKUs at retail price plus shipping. If you place a bulk order on the same SKU within 30 days we credit the sample cost to that invoice.

First order: prepaid by card or bank transfer. After three successful orders you can request Net-15 terms subject to a credit check. Hotel groups and chain operators can negotiate Net-30 from order one with a reference check.

For most catalog items, no. For a small number of signature SKUs we grant regional exclusivity to a lead partner on a 12-month contract with a minimum volume commitment. Ask your account manager if you are interested.

You sell our products under your own brand name and packaging. We manufacture or source the product to our existing quality spec, print your artwork on the label, and ship finished units either to your warehouse or direct-to-consumer under your brand. You own the customer relationship; we stay invisible.

Our pantry staples — olive oils, spice blends, pickles, preserves, honey, vinegars, salts — plus selected tabletop ceramics and wooden goods. Knives and structural cookware are not offered for private label because the forging and foundry minimums are too high for most brand partners to justify.

Typical MOQ is 250 units per SKU per artwork. Some pantry items drop to 150 units, and premium oils or small-batch preserves may go up to 500. Exact MOQ is shown on the Private Label product picker after you are approved.

You can provide print-ready artwork (PDF, CMYK, 3 mm bleed) or hire our in-house design team at an hourly rate. We give you a dieline for each container — bottles, jars, tins, labels, cartons — and a sample mock-up before the print run is locked.

Count on 6–10 weeks from approved artwork to delivered stock. Breakdown: 1 week for artwork proofing, 2–3 weeks for label and packaging printing, 2–4 weeks for filling and finishing, 1–2 weeks for quality control and shipping. Rush timelines are possible with a surcharge.

Limited. For spice blends, infused oils, and salt mixes we can adjust the existing recipe by up to 20 percent of ingredients. Fully bespoke formulations — new olive-oil varietals, custom honey sourcing, novel fermentations — are possible but require a product development engagement with a separate brief and budget.

Go to /pages/private-label, submit the inquiry with your brand name, target launch date, packaging intent, and product list. If you are not yet a B2B-approved account you will first pass through the B2B application. A project manager is assigned within two business days of approval.

Wholesale and Private Label catalogs are gated. Until your account carries the b2b-approved tag, those pages show the application form instead of the product picker. This protects our volume pricing and prevents retail customers from seeing bulk-only SKUs. Approval usually takes 1–2 business days after you submit.

Log out and log back in. Customer tags are read at session start; if you were approved mid-session the new tag only activates on next login. If it still does not work, email support with your account email and we will re-issue the tag.

Yes — they are the same account. When you are not logged in or your account is not B2B-approved, you browse and buy at retail exactly like any other customer. Once the b2b-approved tag is applied, you additionally see wholesale and private-label catalogs in your session. Nothing about retail shopping changes.

Use the "Forgot password" link on the Sign In page. You will receive a reset email within a few minutes. Check your spam folder if it does not arrive; add our domain to your safe senders list to prevent future reset emails from being filtered.

Email us from the account's registered address with the subject "Data export" or "Delete account". Under GDPR/KVKK we respond within 30 days. Account deletion is permanent; pending orders must be closed or refunded first.

Hand-wash only, dry immediately, and wipe with a thin film of neutral oil before storage. Carbon steel patinas (discolors) with use — that is normal and protective. Active rust means moisture sat on the blade; polish it off with a green scour pad and re-oil.

Yes. Every cast-iron piece ships with at least three layers of polymerized flaxseed-oil seasoning applied in our factory. You can cook on it the day it arrives. Re-season every few months or whenever the surface looks dull.

Product pages list certifications (organic, single-origin, gluten-free, vegan) individually. Our facility handles tree nuts, sesame, and wheat flour — if you have a severe allergy, read the allergen panel on each product or email us for a full facility statement.

Every food product carries a best-by date and storage instructions on the label. As a general rule: oils last 18 months unopened and 6 months after opening, dried spices hold 12 months for peak flavor, honey is effectively indefinite, pickles and preserves are 24 months sealed.

Reach us via the Contact page. For wholesale or private-label specific questions, mention your approved account email and we will route your message to the B2B desk.