Shipping policy
Shipping Policy
Last updated: 12.12.2025
Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We ship from our warehouse located in Clifton, New Jersey.
Domestic Shipping Rates and Estimates (USA)
We offer Free Standard Shipping on all domestic orders over $49.99.
| Shipping Option | Estimated Delivery Time | Price |
| Standard Shipping | 3 to 5 business days | $6.90 (Free over $49.99) |
| Express Shipping | 1 to 2 business days | Calculated at checkout |
Shipping charges for your order will be calculated and displayed at checkout for orders under $49.99
International Shipping
We offer worldwide shipping to most countries.
| Shipping Option | Estimated Delivery Time | Price |
| International Standard | 7 to 14 business days | Calculated at checkout |
| International Express | 3 to 5 business days | Calculated at checkout |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vellora Global Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven't received your order within the estimated delivery time after receiving your shipping confirmation email, please contact us at info@byvellora.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of our carriers falls into this group, you should look up their policy and communicate it to your customers here. Generally, we recommend using a physical address for guaranteed delivery.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@byvellora.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more details, please review our full [Return Policy].
Contact Us
If you have any further questions, please contact us:
Vellora Global Inc.
Email: info@byvellora.com
Phone: +1 601 803 3965